Reference

Privacy Policy — How We Handle Your Information

We collect and protect the information you share when you open an account, fund it with bKash, Nagad or Rocket, and play on our platform. This policy explains what we gather, why we need it, and how you control it.

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tk000 Privacy Policy — How We Handle Your Information
DATA HANDLING

How We Protect and Manage Your Information

We store account records and payment logs on secure servers with encryption at rest and in transit. Access is limited to team members who need it to process your requests. You control whether marketing messages reach you and can update your preferences anytime.

Payment Data Security

Your bKash, Nagad and Rocket transaction details are encrypted when you send them and stored in isolated databases. We do not keep your wallet PIN or OTP codes; those stay between you and your payment provider.

Cookie Management

We use essential cookies to keep you logged in and remember your language choice. Optional cookies track which games you open so we can show relevant suggestions. You can disable optional cookies in your browser without losing core account functions.

Data Retention Rules

Active account information stays on file while you use the platform. After you close your account we retain transaction and identity records for the minimum period required by anti-fraud obligations, then delete them unless a legal hold applies.

Request Your Data

Contact support or use the account-settings form to request a copy of your data, ask us to correct errors, or submit a deletion request. We respond within the timeframe required by applicable data-protection standards.

POLICY CONTACT

Reach Us About Privacy Questions

If you want to review your data, correct account details, or ask how we handle your information, contact us through any of these channels. Our team responds to privacy requests in the order they arrive.

Live Chat Open the chat widget in the account panel and ask for the privacy team. They will walk you through data requests, deletion steps or corrections you need on file.
Email Support Send your privacy question or data request to our support inbox. Include your registered mobile number so we can verify your account and respond with the information you asked for.
Account Panel Log in and navigate to account settings. The privacy section shows what data we hold, lets you download a copy, and provides a form to request changes or deletion.

Common Questions About Your Data and Privacy

We collect your mobile number, email address, full name and date of birth during registration. Age verification confirms you meet the legal threshold; your mobile number links to your bKash, Nagad or Rocket account for payment processing.

We log every deposit and withdrawal to maintain accurate account balances, process your requests and generate transaction history. Payment logs also help us detect duplicate or suspicious transactions and comply with financial record-keeping requirements.

Yes. Log in and go to account settings, then open the privacy section. You will see registration details, payment logs and device information. You can download a copy or request corrections through the same panel.

We share only what is necessary: payment processors receive transaction details to clear your bKash, Nagad or Rocket requests; game providers receive session tokens to load your slots or live tables. We do not sell your data to marketers or advertisers.

Contact support via live chat or email and request account closure. We will deactivate your profile immediately and delete personal data after the minimum retention period required for anti-fraud and financial-record obligations, unless a legal hold applies.

Essential cookies keep you logged in and remember language preference. Optional cookies track game opens to show relevant suggestions. You can disable optional cookies in your browser settings without losing account access or core platform functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.